Step-by-step guides, answers, and definitions for tracking shipments, paying invoices, getting quotes, and more — all free with your CAP Logistics account.
How-To Guides
Click any guide to expand step-by-step instructions.
Getting Started
Logging In & Getting Started
Set your password, log in, and find your way around the portal.
1
Set your password
After your account is created, you'll receive an email with a link to set your own password.
2
Go to the login page
Visit caplogistics.com, click Login, choose Customer Login — or go to customer.caplogistics.com/login.
3
Enter your credentials
Type your company email and password, then click Log In.
4
Reset a forgotten password
Click “Don't remember your password?” to receive a reset email.
5
Find your way around
Use the top navigation menu to reach every feature.
6
Log out
Click your name in the top-right corner and choose Logout.
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Use Google Chrome or Microsoft Edge. Older browsers may show a “not supported” message.
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Shipping
Create a New Shipment
Submit an air, truck-expedite, or FTL shipment and get a tracking number.
1
Open the New Shipment form
Click New Shipment in the top navigation menu.
2
Set pick-up and delivery times
Click each date/time field and choose a date and time.
3
Complete the shipment parties
Fill in Shipper, Consignee, and (if needed) Third Party. At least one contact per party is required.
4
Add reference numbers and paying party
Enter PO/reference numbers and choose who pays.
5
Enter pieces and flag HazMat
Add quantity, weight, and dimensions. Set Hazardous to Yes to reveal HazMat fields.
6
Add instructions, then submit
Use HFPU for hold-for-pickup. Click Submit Shipment to generate your tracking number.
!
If you navigate away before clicking Submit Shipment, all entered information is lost. There is no auto-save.
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Tracking
Track a Shipment
View detailed, segment-by-segment movement for any shipment.
1
Open Track Shipment
Click Track Shipment in the top navigation menu.
2
Search
Enter a tracking number or a reference number and click Search.
3
Read the progress indicator
See Dispatched, In-Transit, and Delivered at a glance — plus Delayed if applicable.
4
Review the status timeline
Each segment lists time-stamped events from pickup to delivery.
5
Open MacroPoint detail
On enabled shipments, click View on MacroPoint for a live tracking map.
6
Track international freight
Use the CAP Worldwide link, enter the tracking number, and click Find.
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Recent searches are saved as a running list — click a number to refresh, or X to remove it.
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Quoting
Request & Accept a Quote
Ask for pricing, then approve a published quote to start your move.
1
Open the quote form
Click New Quote in the top navigation menu.
2
Enter shipment details
Complete parties, references, paying party, and pieces as for a new shipment.
3
Submit the request
Click Submit Quote. You'll get a tracking number for inquiries.
4
Wait for published options
A Specialist may publish priced options in the portal with service notes.
5
Accept your option
Open the quote record and click Accept on the option you want.
6
Upload documents if needed
Add an MSDS for hazardous pieces or other helpful paperwork.
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Published prices are estimates, subject to space and availability at time of booking.
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Billing
Pay Invoices
Pay open invoices by credit card through a secure payment cart.
1
Open Pay Invoices
Click Pay Invoices in the top navigation menu.
2
Filter by aging period
Click an aging tab (0–30, 30–60, 60–90, 90+ days) to filter the list.
3
Add invoices to the cart
Select an invoice; the cart opens automatically, or click the cart icon.
4
Begin checkout
Review the subtotal, click Begin Checkout, then Click to Continue with Payment.
5
Enter card and billing details
Provide card number, expiry, security code, and billing address.
6
Get your receipt
On success, a transaction receipt is emailed to you.
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Finish within 15 minutes of reaching the payment screen, or the session fails. Partial and ACH payments aren't accepted here.
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Shipping
Clone a Shipment
Duplicate an existing shipment to save time on repeat routes or returns.
1
Open the shipment to copy
Click the tracking number from View Shipments or My Reports.
2
Click Clone
On the detail screen, click the Clone button.
3
Review copied details
Shipper, Consignee, Third-Party, addresses, and first contact are copied.
4
Add pieces and references
Enter quantity, weight, dimensions, and reference numbers — these aren't copied.
5
Swap parties for a return
Use Make me Shipper / Consignee to reverse the route.
6
Submit
Click Submit Shipment for a new tracking number.
!
Cloning never changes the original shipment — it only builds a new one from the same details.
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Shipping
Create a New LTL Shipment
Build a less-than-truckload shipment and choose from live carrier rates.
1
Open the LTL form
Click New LTL Shipment or choose the LTL shipment type.
2
Enter shipment details
Complete parties, contacts, references, paying party, and pieces.
3
Get carrier rates
Click Get Rates to retrieve carriers and prices.
4
Compare the options
Review carrier, transit days, service level, and amount.
5
Select a carrier and rate
Click Select Rate next to your choice.
6
Submit the LTL shipment
Click Submit LTL Shipment to alert Operations.
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Accurate weights, dimensions, and class drive accurate rates — fill these in before getting rates.
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Documents
Upload & View Documents
Attach and retrieve BOLs, invoices, MSDS, and photos on the shipment.
1
Open the shipment
Find Uploaded Documents and the Upload drop-down in the lower-left area.
2
View a document
Click any document link to open it.
3
Choose a document type
Use the Upload Shipment Documents drop-down to pick the type.
4
Browse and upload
Click Upload: [type], locate the file, and confirm.
5
Confirm it attached
Your file appears in the Uploaded Documents list.
6
Add MSDS for HazMat
Upload an MSDS if any piece is marked hazardous.
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PDF is preferred for documents; TIF or JPG for photos. Files stay attached to the shipment for later retrieval.
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Account
Manage Notification Preferences
Choose which milestone alerts you get — by email, text, or both.
1
Open your preferences
Click the preferences link at the bottom of any alert message.
2
Confirm your contact info
Check the email and text number where alerts are sent.
3
Adjust contact preferences
Click Adjust Contact Preferences to see all milestones.
4
Pick milestones and methods
Check milestones and choose Email, Text, or Both.
5
Save your choices
Click Save Preferences.
6
Unsubscribe from all
Optionally stop all optional alerts; required notices still come through.
!
Even after unsubscribing, CAP Logistics may still contact you about required matters.
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Account
Using Multi-Branch Access
View and manage shipments across several branches from one login.
1
Open the branch selector
Open the branch list near your company name.
2
Filter to find a branch
Use the Filter name/location box.
3
Build your view
Use Add/Remove or Add All/Remove All to set your list.
4
Confirm your selection
Click OK. View Shipments can show multiple branches together.
5
Track across branches
Tracking returns full detail for every selected branch.
6
Switch for single-branch tasks
New Shipment, New Quote, My Reports, and Pay Invoices use one branch.
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Multi-branch access is configurable — set it up with your Account Executive.
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Frequently Asked Questions
Quick answers to the questions we hear most often.
AccountHow do I get set up if I've never used the portal?
Your portal account is free and included with your CAP Logistics account. Contact your CAP Sales Rep or call 303-394-6095 to get started, and you'll receive an email to set your own password and log in.
AccountIs the portal really free to use?
Yes. UPTIME TMS is included with your CAP Logistics account at no additional cost — no contract and no separate fee. You just need to activate your login.
ShippingWhy did I lose my shipment information?
The shipment form does not auto-save. If you navigate to another page before clicking Submit, everything you entered is lost. Always submit before leaving the page, or your work won't be saved.
ShippingWhy can't I edit my shipment anymore?
Once CAP Operations takes control and dispatches your shipment, some details lock and can no longer be edited in the portal. You can still send a message using the “Email CAP about this Tracking Number” box, or call in to make changes.
BillingMy payment failed — what happened?
You must enter and submit your card details within 15 minutes of reaching the payment screen. If the session times out, it fails and you'll need to start over. Partial payments and ACH are not accepted in this feature.
BillingWhen will my payment process?
Card payments can take one to two days to fully process and settle. Watch for the immediate email receipt, which confirms the payment was successful even before it settles.
BillingCan I pay by ACH or make a partial payment?
Not through the online payment feature — it accepts full credit-card payments only. For ACH payments, contact the CAP accounting department directly.
Getting StartedWhich web browser should I use?
Use Google Chrome or Microsoft Edge for the best experience. Older or unsupported browsers may display a “browser not supported” message. The portal works on phones and tablets too.
TrackingCan I track shipments on my phone?
Yes. The portal is mobile-responsive — go to caplogistics.com on your phone's browser and log in. The layout adapts to your device, but the information and features are the same as on a computer.
AccountWho do I contact when something goes wrong?
For help using a feature, contact your CAP Sales Rep or call 303-394-6095. If you can't access the portal or hit an error, email webmaster@caplogistics.com, and call 800-227-2471 for 24/7/365 shipment assistance while it's resolved.
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Glossary
Shipping and portal terms, defined in plain language.
BOL / CAP Bill
Bill of Lading — the shipping document the portal can generate as a PDF for printing or download. In the portal this is the “Print CAP Bill” output.
Consignee
The party receiving the shipment — the delivery destination.
FTL
Full Truckload — a shipment that fills (or is priced as) an entire truck, as opposed to LTL.
HazMat
Hazardous materials. If any piece is hazardous, mark it as such to reveal the extra fields required, and upload an MSDS.
HFPU
“Hold For Pick-Up.” Enter HFPU plus a contact name and phone in special instructions to have a shipment held at destination for pickup.
LTL
Less-Than-Truckload — a smaller shipment that shares truck space. The portal can pull live LTL carrier rates for you to choose from.
MacroPoint
A tracking service that, when enabled on a shipment, provides a live map and driver-reported location and status updates.
MSDS
Material Safety Data Sheet — required documentation for hazardous items, uploaded to the shipment.
Multi-Branch Access
A configurable feature letting one login view and manage shipments across multiple company branches or locations.
Paying Party
Who is billed for the shipment — Bill Consignee, Prepaid by Shipper, or Bill Third Party.
POD
Proof of Delivery — confirmation (often a name and time) that a shipment was delivered.
Project Code
The identifier that links shipments to a freight project. Either customer-assigned or CAP's format: CAP.MMYY.CUSTOMER#.
Shipper
The party sending the shipment — the pickup origin.
Third Party
A party other than shipper or consignee involved in the shipment, often the one being billed.
Tracking Number
The unique number assigned when a shipment is submitted; used to track, modify, and reference the shipment.
UPTIME TMS
The name of the CAP Logistics customer portal (Transportation Management System).
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Not set up yet?
Your free portal account is included with CAP Logistics — it only takes a few minutes to activate.
